Frequently Asked Questions
Answers to common questions about ordering, shipping, quality and custom synthesis.
Ordering & Shipping
How is international shipping handled?
Orders ship lyophilized and temperature-controlled with tracking worldwide, typically arriving within 5โ10 business days from our US and Europe warehouses.
What payment methods do you accept?
We support Bank Transfer (T/T) and Wise โ convenient methods to make ordering simple.
Is there a minimum order quantity?
There's no strict minimum for research vials. For bulk and wholesale volumes we offer tiered pricing โ request a quote and we'll scope it with you.
Do you ship from a local warehouse?
Yes โ a US warehouse (5โ7 day delivery) and a Europe warehouse (7โ10 day delivery) keep transit times reasonable across most regions.
Quality & Testing
Do all products come with a COA?
Yes. Every product page hosts the third-party Certificate of Analysis for that batch โ view it or download the PDF directly, no account required.
What purity standard do you hold?
Our standard is โฅ 99% by HPLC. Any lot that falls below specification never leaves the QC bench.
Which tests are run on each batch?
Each lot is analyzed for HPLC purity, mass-spec identity, and endotoxin by an independent third-party laboratory.
Can I see the COA before ordering?
Absolutely โ the batch report is published openly on the product page, so you can review it before you buy.
Custom Synthesis & OEM
Do you offer custom synthesis?
Yes โ from milligram research quantities up to multi-gram scale, including modified sequences, isotope labeling and conjugation, all with full analytical data.
Can you do private label / OEM?
We offer OEM/ODM programs with custom vials, kitting and private-label packaging. Tell us your spec and we'll put together a plan.
What's the lead time for custom orders?
It depends on the sequence and scale. We quote a realistic lead time up front so there are no surprises.
General
What is the intended use?
All products are sold strictly for laboratory research use only and are not for human or veterinary use.
How do I confirm someone is your staff?
Use our verification tool. Our employees only use @crestpep.com addresses โ enter the email or WhatsApp number to confirm an authorized representative.
How fast do you respond to inquiries?
A real person usually replies within hours on business days โ typically under 24 hours.
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Our team answers ordering, quality and custom-synthesis questions directly โ usually within hours.
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