Before you send a request
Find the product page, the relevant specification and the batch or lot number where available. State whether the request concerns proposed supply or material already received. Identify the specific document or missing field you need clarified.
Review the response
Match the product and batch identifiers and read the report source, date and scope. Ask for an explanation of any different reference system. A representative example should remain labelled as an example, not attached to an order as its batch result.
Find public product records
Open the COA directory to find records linked to published products. If no matching entry is available, use the contact page to request the applicable information. The directory does not independently authenticate a report.